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Privacy highlights

Last updated: November 28, 2018

This is a summary of how we may use and disclose your information and an overview of some core components of our data handling practices. For more details, please be sure to review our full Privacy Policy here.

Information We Collect

We generally collect the following information:

  • Information we receive when you use our Services. We collect Web-Behavior and Mobile Device Information via cookies and other similar tracking technologies when you use and access our our website, mobile apps, and other services. See more information about our use of Cookies here.  
  • Information you share directly with us. We collect and process your information when you use the Heal Application to request a Visit, create an account, login to the account, complete surveys, comment on articles, use messaging features, synchronize the Heal Application with other third-parties (for example, synchronization with the Apple Health application) and contact Customer Support. This information can generally be categorized as Registration Information, Self-Reported Information, and/or User Content.

How We Use Information

We generally process Personal Information, for the following reasons:

  • To provide our Services. We process Personal Information in order to provide Heal’s Services, which includes the creation of customer accounts and authenticating logins, communication with you, facilitating communications (including requests for Visits) between users and the medical professionals responsible for providing care, providing users with access to their health information, processing payments, and billing users’ insurance carriers.
  • To analyze and improve our Services. We constantly work to improve and provide new tools and Services. For example, we are constantly working to improve Heal’s Applications. We may also need to fix bugs or issues, analyze use of our website or Heal’s Application to improve the customer experience or assess our marketing campaigns.

Sharing Your Information

We do not share your Personal Information with third parties, except as described in Heal’s privacy policy or as otherwise disclosed to you. For example, we may share personal information as follows:

  • When you give us your consent to do so, including if we notify you on Heal’s Application that the information you provide will be shared in a particular manner and you provide such information.
  • To your treating medical professional(s) responsible for providing the requested medical services.
  • To third party payors who are financially responsible, or are reasonably believed to be financially responsible, for the medical services.
  • With contracted vendors, contractors, consultants, and other service providers who are working on our behalf and who require access to your information to carry out their work for us.

Data from Apple Clinical Health Records API or the Apple Health (HealthKit) application

When you grant Heal permission to access data gathered through Apple’s Clinical Health Records API or through synchronization with the Apple Health application:

  • We do share your data with Heal Doctors or medical professionals for your treatment and improving health management.
  • We do not disclose your data to third parties for advertising, marketing, research, or other use-based data mining purposes.

Other

  • We have adopted commercially reasonable information security policies and practices to help protect your information, but please note that no method of transmitting or storing electronic data is ever completely secure.
  • We may revise the Privacy Policy to reflect changes in our practices, in which event we will update the date the Privacy Policy was last modified posted at the top of the Policy.
  • For more information about our privacy practices, please review our complete Privacy Policy.
  • If you have any questions about this Privacy Policy, please  contact legal@heal.com.