Last updated: July 10, 2019
The Companies’ Commitment to Nondiscrimination and Equal Access to Care
Heal™ and its affiliated medical practices do not discriminate and comply with all applicable anti-discrimination and equal protection laws. (For purposes of this website, the affiliated medical practices are referred to as “Heal Doctors;” collectively, Heal™ and Heal Doctors are referred to as the “Companies,” “we”, or “us”).
This means that we do not discriminate against, exclude or treat differently any individual based on his or her race, color, national origin, disability, religion, marital status, veteran status, sexual orientation, gender expression, gender identity, age, or status in any other legally protected class.
Delivery of Medical Services to Seniors and the Disabled
Further, Heal™ and Heal Doctors are committed to ensuring equitable and non-discriminatory access to medical care by accommodating the needs of seniors and people with disabilities, as defined in the Americans with Disabilities Act, as amended (the “ADA”).
Because Heal Doctors provides mobile medical services at patient-specified locations, there is no medical office or other facility open to the public. This care delivery model improves access to care for all, including seniors and the disabled, by alleviating the need for the patient to arrange for transportation or confirm adequate access and/or accommodations at the location that the care is delivered.
Heal Doctors works with its patients and/or patient representatives to identify available, commercially reasonable accommodations that could improve the patient’s access to care and/or quality of care. Where possible, Heal Doctors will provide (or will partner with third-party organizations to provide) accommodations including, but not limited to:
- Qualified sign language interpreters
- Qualified interpreters for patients whose primary language is not English
- Print materials, such as practice brochures, in alternative formats and/or languages
- Other needed accommodations
If you anticipate needing these services or any other accommodation, please contact Support@Heal.com.
If you believe that Heal™ or Heal Doctors has failed to provide you with legally required accommodations or has discriminated against you on the basis of your status in a legally protected class, you can file a grievance by mail or email to:
Get Heal, Inc.
528 Palisades Drive #175
Pacific Palisades, CA 90272
Attn: General Counsel,
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.