Notice Informing Individuals About Nondiscrimination and Accessibility Requirements

last updated November 1, 2016

 

Discrimination is against the law

Heal™ complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Heal™ does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

 

Heal ™:

 

•      Provides free aids and services to people with disabilities to communicate effectively with us, such as:

 

o   Qualified sign language interpreters

o   Written information in other formats (large print, audio, accessible electronic formats, other formats)

                   

•      Provides free language services to people whose primary language is not English, such as:

 

o   Qualified interpreters

o   Information written in other languages

 

If you need these services, contact Heal At-Home Medical.

 

If you believe that Heal™ has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Heal™, 528 Palisades Drive #175, Pacific Palisades, CA 90272, 844.644.4325, support@heal.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Heal™ is available to help you.

 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

 

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

 

 Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.